How disputes work
Sometimes things don't go as planned. When that happens, GigSecure is here to help resolve any issues fairly and quickly. Here's a simple guide to how our dispute process works.
When should you file a dispute?
Common issues
- Talent didn't show up to your event
- Service quality was much lower than expected
- Talent cancelled last minute without good reason
- Payment issues or unexpected charges
- Equipment problems that ruined your event
Try this first
- Send a message to discuss the issue
- Give the other person a chance to explain
- See if you can work it out together
- Keep records of your conversations
- If no resolution, then file a dispute
Step-by-step dispute process
Step 1: File your dispute
Go to your booking and click "File Dispute." Tell us what went wrong in simple terms. The more details you provide, the better we can help you.
Step 2: We notify everyone
Within 24-48 hours, we'll let both you and the other person know about the dispute. They'll have a chance to share their side of the story too.
Step 3: Our team investigates
Our experienced admin team carefully reviews all the evidence from both sides. We look at messages, booking details, photos, and any other relevant information.
Step 4: We make a fair decision
Based on all the evidence, we'll make a decision that's fair to everyone. You'll receive a detailed explanation of our decision and what happens next.
Important things to remember
Time limits
You have 14 days after your event to file a dispute
Payment is held
Your payment is held until the booking is complete. If a dispute is opened, it stays held while the dispute process runs.
Fair process
Both sides get to share their story and provide evidence
Stay informed
We'll keep you updated throughout the entire process
What if you disagree with our decision?
If you believe our decision was wrong or you have new evidence, you can file an appeal within 7 days. Appeals are reviewed by our senior team and decisions are final.
Tips to avoid disputes
For event organizers
- Be clear about your event requirements from the start
- Check talent reviews and ratings before booking
- Confirm all details 24-48 hours before your event
- Keep communication friendly and professional
For talent
- Only accept bookings you can definitely fulfill
- Ask questions if event requirements are unclear
- Communicate immediately if problems arise
- Always arrive on time and prepared
Need more details?
This guide covers the basics of how disputes work. For complete legal details and procedures, check out our formal Dispute Resolution Policy.